Customer Service Representative

Our client is a privately owned, independent marketing and supply chain services provider, delivering high-quality products, services, and tailored solutions to customers and suppliers around the globe. With strong roots in international trade and deep industry expertise, the company facilitates business development across multiple sectors through an extensive global network of local offices.

To support the growth of their Chemicals Division, they are currently seeking a motivated and dynamic Customer Service Representative to join their operational team.

What we expect from you?

• Solid background in B2B Customer Service, Logistics, or Supply Chain Management, preferably involving import/export procedures.
• Experience within manufacturing or industrial sectors is highly desirable; however, candidates with strong corporate B2B customer support experience are also warmly encouraged to apply.
• Fluency in both German and English (minimum B2/C1 level) is required for seamless daily communication with international clients and stakeholders.
• Excellent communication skills to effectively interface with clients, suppliers, and internal teams, plus a strong problem-solving mindset.
• High attention to detail, strong accuracy in administrative duties, and the ability to manage multiple priorities in supply chain logistics.

What you can expect from us?

• An opportunity to work in an international, fast-growing company with a strong market position.

• Comprehensive private medical care package.

• Annual/performance-based company bonus program.

• Opportunity to participate in the company’s Employee Stock Purchase Plan (ESPP).

• A supportive team culture with opportunities for continuous learning and career development.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What will your tasks involve?

• Interface between customers, suppliers, and contract manufacturers. Ensure customers
  and principals are provided with accurate and timely information on sales and
  purchase transactions.
• Input of purchase, sales and other related data in the local IT system. Responsible for
  accuracy of information, updating and monitoring information from input to
  completion of the order.
• Answer telephone inquiries promptly and professionally and assist Product Managers
  in managing inventory levels related to assigned stocks at warehouses.
• Deal effectively with customer problems and provide timely resolution.
• Payment collections management. Actively contributes to customer credit limits
  control, collection calls and payments recovery if necessary.
• Work closely with the logistic companies and accounting departments to ensure the
  streamlining and efficiency of procedures.
• Take advantage of regular relationships with customers to provide sales team with
  market information and possible sales opportunities.
• Assist the sales force in all related work and business development.
• Manage inventory levels and logistics from suppliers’ plants through to the customer.
• Administrative duties, paperwork and filing associated with function, including
  telephone coverage for main number.
• Back-up other customer service support functions, and other projects as assigned.