Wrocław, dolnośląskie, Polska Dodano: 2026-10-19 | ID oferty: 2986617
If you feel comfortable speaking English, have proven experience in a customer-facing rolein the corporate environment, and would like to join aglobal brand in Wrocław-APPLY!
Employment agency entry number 47
this job offer is intended for people over 18 years of age
Proactively managing key customer relationships and acting as the primary point of contact for all service-related queries and issues. Understanding, anticipating, and identifying the service needs of premium accounts to ensure high client satisfaction.
Handling the end-to-end order management process, including monitoring order status, addressing backorders, and providing proofs of delivery. Proactively informing customers of any potential order disruptions and updating relevant customer portals as needed.
Reviewing purchase order requirements to ensure alignment with standard commercial terms and conditions, utilizing CRM tools (e.g., Salesforce) to support customer relationship workflows.
Preparing and analyzing operational reports, performance metrics, and dashboards (both internal and client-facing). Actively participating in client review meetings, evaluating service processes, and driving continuous improvement in process efficiency.
Partnering closely with internal logistics teams, issue resolution/complaints departments, credit control/collections teams, and business stakeholders to resolve claims and uphold high service quality standards.
Participating in regular customer meetings to identify opportunities for enhancing customer satisfaction, communication channels, and overall operational efficiency.
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Randstad Polska Sp. z o.o.